fly33 Privacy Policy

fly33 is the data controller responsible for the personal data you provide when using the fly33 platform. This Policy applies to all personal data collected through the fly33 website at fly33.co, any associated subdomains, and all products and services offered under the fly33 brand.

If you have questions about how fly33 handles your personal data, you may contact our data team at [email protected]. Please note this address is provided as plain text and is not a clickable link — copy the address manually into your email client.

fly33 collects personal data in the following categories:

2.1 Registration Data. When you create a fly33 account, we collect your full name, date of birth, email address, postal address, and a username and password of your choosing. This information is required to establish and manage your account.

2.2 Identity Verification Data. For KYC compliance, fly33 may collect copies of government-issued identity documents such as your Pakistani CNIC or passport, proof of address, and in some cases a selfie or video for liveness verification. This is required before processing withdrawals and to fulfil our anti-money laundering obligations.

2.3 Financial Data. fly33 collects information about your deposit and withdrawal transactions, including the payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT, Skrill, or Neteller), transaction reference numbers, and amounts in PKR. fly33 does not store full payment card numbers or mobile wallet PINs.

2.4 Gaming Activity Data. fly33 collects records of all gaming sessions, including games played, bet amounts, game outcomes, bonus claims, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

2.5 Technical Data. fly33 automatically collects device type, operating system, browser type and version, IP address, time zone, referral URL, and pages visited. This data helps us maintain platform security, diagnose technical issues, and improve the fly33 user experience.

2.6 Communications Data. If you contact fly33 support, we retain records of your correspondence, including chat transcripts and email exchanges, for quality assurance and dispute resolution purposes.

fly33 uses your personal data for the following purposes:

• Account management: creating, maintaining, and securing your fly33 account;
• Service delivery: processing deposits, withdrawals, bets, and game sessions;
• Identity verification: fulfilling KYC and anti-money laundering obligations;
• Fraud prevention: detecting, investigating, and preventing fraudulent activity;
• Responsible gaming: monitoring gaming behaviour and enforcing responsible gaming limits;
• Customer support: responding to your enquiries, complaints, and dispute submissions;
• Platform improvement: analysing usage patterns to improve the fly33 platform;
• Marketing communications: sending you promotional offers from fly33 where you have given consent (you may withdraw consent at any time);
• Legal compliance: fulfilling obligations under applicable laws and cooperating with regulatory or law enforcement authorities where required.

fly33 processes your personal data on the following legal bases:

• Contract performance: processing is necessary to operate your fly33 account and deliver the services you have requested;
• Legal obligation: processing is required to comply with applicable laws, including KYC, AML, and responsible gaming regulations;
• Legitimate interests: processing is necessary for fly33's legitimate interests in fraud prevention, platform security, and business operations, where those interests are not overridden by your data protection rights;
• Consent: for marketing communications and certain cookie processing, where fly33 relies on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

fly33 does not sell your personal data to third parties. fly33 may share your data with the following categories of recipient where necessary:

5.1 Payment Processors. fly33 shares necessary transaction data with payment service providers (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and international processors) to process deposits and withdrawals. These providers have their own privacy policies governing their use of your data.

5.2 Identity Verification Providers. fly33 engages third-party KYC and AML service providers to assist with identity verification and fraud detection. These providers process your identity documents and biometric data (where applicable) under strict data processing agreements with fly33.

5.3 Game Providers. Game providers who supply casino titles to the fly33 platform may receive limited session data (such as bet amounts and game outcomes) for game integrity, RNG certification, and dispute resolution purposes.

5.4 Regulatory & Legal Authorities. fly33 may disclose personal data to government authorities, regulatory bodies, or law enforcement agencies where required by applicable law or court order.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of assets involving fly33, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments.

fly33 retains personal data for as long as your account remains active and for such additional period as is required by applicable law or legitimate business need. Specifically:

• Account registration and identity verification data is retained for a minimum of five years following account closure, in compliance with applicable AML regulations;
• Financial transaction records are retained for a minimum of seven years;
• Gaming activity logs are retained for five years from the date of the session;
• Customer support communications are retained for three years from the date of closure of the relevant case;
• Technical and usage data may be retained in anonymised or aggregated form indefinitely for analytics purposes.

Upon the expiry of applicable retention periods, fly33 will securely delete or anonymise your personal data.

fly33 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Measures include:

• 256-bit TLS encryption for all data in transit between your device and fly33 servers;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Cryptographic hashing of passwords — fly33 does not store passwords in plain text;
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security audits and penetration testing of the fly33 platform;
• Incident response procedures to detect, contain, and notify affected users of any data breach in a timely manner.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your fly33 login credentials and for notifying fly33 support immediately if you suspect unauthorised access to your account.

fly33 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser. fly33 uses the following categories of cookies:

• Strictly necessary cookies: required for the fly33 platform to function, including session authentication and security tokens. These cannot be disabled without impairing platform functionality.
• Performance cookies: used to collect anonymised data about how users interact with fly33, enabling us to identify and fix performance issues and improve user experience.
• Functionality cookies: used to remember your preferences (such as language settings and preferred payment method) to provide a more personalised experience.
• Marketing cookies: used to track the effectiveness of fly33's promotional campaigns. These are only placed with your consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the fly33 platform.

Subject to applicable law, you have the following rights in relation to your personal data held by fly33:

• Right of access: you may request a copy of the personal data fly33 holds about you;
• Right to rectification: you may request correction of any inaccurate or incomplete personal data;
• Right to erasure: you may request deletion of your personal data, subject to fly33's legal retention obligations;
• Right to restriction: you may request that fly33 restrict processing of your personal data in certain circumstances;
• Right to data portability: you may request a structured, machine-readable copy of the personal data you have provided to fly33;
• Right to object: you may object to processing of your personal data based on fly33's legitimate interests or for direct marketing purposes;
• Right to withdraw consent: where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact fly33 at [email protected]. fly33 will respond to rights requests within 30 days of receipt. Requests may be subject to identity verification before processing.

fly33 does not knowingly collect personal data from individuals under 18 years of age. The fly33 platform is strictly for adults. If fly33 becomes aware that personal data has been collected from a minor, such data will be deleted promptly and the associated account will be permanently closed. If you believe a minor has registered on fly33, please contact [email protected] immediately.

fly33's platform infrastructure and some of our third-party service providers operate in jurisdictions outside Pakistan. Where personal data is transferred internationally, fly33 takes steps to ensure that appropriate safeguards are in place — including contractual data protection clauses with service providers — to ensure your data receives a standard of protection consistent with this Policy. By using fly33, you consent to such transfers where required for the delivery of our services.

fly33 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. Where changes are material, fly33 will notify you via the platform or by email to your registered address. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the fly33 platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or fly33's handling of your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your fly33 account after login

fly33 will acknowledge privacy-related enquiries within 2 business days and aim to provide a substantive response within 30 calendar days of receipt.